Over the past 30-plus years, I have met with dozens of church business administrators, executive pastors, operations pastors / directors and facility personnel. I have observed their roles, job descriptions, budget, means and methods. As I have evaluated these experiences, I believe there to be a significant discrepancy between facilities management and facilities maintenance.
You have just met with your insurance agent to decide what type and amount of insurance coverage will best meet your church’s needs. But, before you make a decision, it’s important to read and understand the terms and conditions of the policy being offered.
From fellowship to ministry-supporting revenue potential, there are lots of reasons to consider a church café.
Today’s growing churches are seven-day-a-week operations. The ability to transport worshippers to services on Sunday is just one need; churches are also hosting children, youth and seniors well beyond Sunday. So, your transportation needs are clear — and immediate.
Those among us who have it, often prefer to try to cope with it, live with it, or hide it from others. And yet, this so-called invisible disability affects about 20 percent of American adults! This means that potentially, one out of five of congregants are not hearing messages and music that inspire them each week in your house of worship.
Scheduling can be a nightmare. Overbooking rooms. Double-booking church equipment. Accidentally scheduling two big functions on the same day. No matter the church size, the story is the same.
Two decades ago, we were using spreadsheets that needed to be emailed around to the various teams to keep track of who was serving each Sunday. A few years after the church launched, I was able to hire an administrative assistant to help me with the immense workload. But, after 18 months of frustration due to the overwhelming logistics of scheduling all those volunteers, she burned out … and she quit.
Back then, wCalendar_1e didn’t have the tools in place to effectively support our ministry processes. Sending spreadsheets back and forth all week wasn’t an efficient way of managing the schedules for hundreds of volunteers; it just led to confusion and frustration.
Now, the technology is available to streamline these processes. When implemented correctly, church management software simplifies scheduling every aspect of an event — including the crucial volunteers.
Perhaps no other part of church is as important or as complicated as managing volunteers.
Visitors coming to the church are greeted by volunteers — those first few impressionable moments are left to volunteers. The same is true for the nursery, our children’s ministries, guardian angels patrolling the parking lot, and especially the lay leaders that lead out bible studies, Sunday school classes and children’s programs.
These critical roles in the church are bounded by a number of important concerns: Who has volunteered? Are they gifted in that way as a volunteer? (Just because you want to be a teacher, doesn’t make you a great teacher.) Have we checked their background — especially in regards to children’s ministry? Are we using them? How often do they serve? Are they burning out? What are their preferences in serving? Do they like to serve with their families? What rotation works best for them?
As a leader of volunteers, your concerns are more aggregated: How are my volunteers performing, and do they enjoy their roles? (Because if they don’t, they won’t volunteer much longer.) Do they have feedback that can make the position better, more efficient and more fulfilling?
What do we need to do at our churches to avoid this chasm in developing a great guest experience?
I’m a firm believer that everything on earth belongs to God. Our money. Our houses. Our cars. The word of God. Our families. The people we encounter — and the facilities in which we worship. God has entrusted us with the stewarding of all these items.
For me, stewardship is less about what we give and more about taking care of what we have been given — of all that’s entrusted to us.
So, how do we define “entrusted”?